CLAIM PROCEDURES
It is the duty of the Assured and their Servants and Agents in respect of loss recoverable hereunder to take such measure as may be reasonable for the purpose of averting or minimizing such loss and to ensure that all rights against carriers, bailees or other parties are properly preserved and exercised. In particular, the Assured or their Agent and required to
- To claim immediately on the Carriers, Port Authorities or other Bailees for any missing packages.
- To apply immediately for survey by Carriers or other Bailees Representatives if any loss or damage be apparent and claim on the Carriers or other Bailees for any actual loss or damage found at such survey.
- In no circumstances, except under written protest, to give clean receipts where goods are in doubtful condition.
- To give notice in writing to the Carriers or othe Bailees within 3days of delivery if the loss or damage was not apparent at the time of taking delivery. Please refer the download section for format.